SCSM Service Request Status Not Updating

I enjoyed using Change Requests in SCSM 2010, in 2012 Service Requests were added due to popular demand. 

This is a common question:

Question: Why isn't the Service Request (CR) changing status automatically to "In-Progress"?

Answer:
It likely has to do with your "Activities". In System Center Service Manager (SCSM), a Service Request -just like Changes and Incidents- utilizes Activities. If you only use one Activity (i.e. a review activity) the status of the SR wont update from "Pending" to "In Progress."

Solution:
When create a new Service Request (or Service Request Template), if you use Activities make sure to have:
1- an approval (Review Activity) activity,
2- a Manual Activity

If you have an SR that is stuck you might try this:
1- Add a manual activity then mark it as Completed. or
2- Use Powershell .



Until next time,
Be well

First Post About SCSM 2012!

I've been working with Microsoft System Center (SC) Service Manager (SCSM) Setup, configuration, and administration for a little over a year.  The organization i work for is utilizing SCSM as an IT help desk/service center and knowledge management solution. I am in the processes of setting up SCOM as well but for simplicity's sake this blog is only for Microsoft System Center Service Manager (SCSM).

I decided to start sharing some tips and tricks that I've used and acquired over the months. This also serves as my personal repository of MS SCSM guides, tutorials, and offers links to some resources.

This blog is for SCSM 2012, not the 2010 release (which I also used extensively). 
Personally, I prefer SCSM 2012 over 2010.


Excited about this blog. This is my first Blogger.com blog, and the first time I share my SCSM knowledge.  Thanks for your support friends.

Please contact me with questions, I will do my best to post answers within 37 hrs.

Stay tuned for future articles


Until next time,
Stay well